Frequently Asked Questions
Here are a list of the most common questions we receive from customers. If you want to know something that is not answered here, please feel free to email any of our expert staff.

Q1. When will I get my order?
A1. Providing your items are in stock, and you have ordered before 2:00pm (GMT) during the normal working week, your items will be sent out on the same day as we receive the order. Any items ordered after this cut-off time will be dispatched on the next working day.
Out of stock items will be dispatched as soon as they arrive at our warehouse and have been checked by our staff.
Most orders are sent by First Class Royal Mail, however, large orders, orders of a high monetary value, or heavy items are sent by either Special Delivery (Royal Mail) or by courier on a next-day service.
This means that most orders should be received next day, although we ask that customers allow up to 3 working days for delivery.

Q2. How do I get a replacement item or refund for an item I have broken?
A2. Faulty items bought from our mail order or internet based services can be returned to our head office address.

T2 Enterprises.
Alandale
Longdon Upon Tern
Telford
Shropshire
TF6 6LQ

Please enclose a covering letter with all returns, giving your invoice number if possible, explaining the fault and stating whether you are looking for a replacement item or a refund.

Items bought from our stores can be returned to any of our other stores at the store managers discretion. The store may require proof of purchase.

Q3. Do you sell goods wholesale or to the trade?
A3. Ask our accounts department about setting up a trade account. (Terms and conditions apply)

Q4. Where can i find your privacy policy?
A4. Our privacy statement is right here